Standards Technology Group - Customer Service Policy

Introduction

Our Customer Service Policy provides you with how products are ordered, purchased and returned via our online store. It also informs you with how to contact us for customer services issues. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE THIS WEB SITE.

Our Other Policies

Please also read our other policies to understand the additional terms and conditions which apply to the use of our web sites.

Policy Revision

Standards Technology Group may at any time revise these terms by updating this posting. By using this web site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms to which you are bound.

Ordering Products

Ordering products from this web site is fast, easy and secure. Using our shopping cart system, you can browse our catalog of products and add items to purchase. You can checkout at any time with our secure checkout form. We accept payment by Visa, Mastercard, American Express and Discover.

Due to security measures we have taken the time to put in place, providing credit card information on this web site is more secure than giving it over the phone. You can learn more about the StandardsTech.com Privacy Policy here.

If you are not yet comfortable providing credit card information over the web, we provide you with an order phone number which you can contact at customer service.

Customer Service

If you have any questions regarding products, to track an order, or for any reason, you may review your online account. If you cannot find you answer there, please feel free to contact our customer service.

Shipping Policy

All orders will be processed within three business days. In the event that an item is backordered, we will contact you with an estimated delivery time. Please note, at this time we are unable to ship to P.O. Box addresses. You may track your purchase via your online account.

Return Policy

You may return new, unopened items sold by StandardsTech.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error.

Partial Refunds Allowed for These Items

On-Line Subscriptions and Courses - Cancellations are accepted within 24 hours of subscription or course activation with full (100%) refund. No refunds will be made for cancellations made after 24 hours of subscription or course activation.

Public Seminars - Cancellations are accepted up to two weeks prior to the seminar with full (100%) refund. Later cancellations, up to two days prior to the seminar are subject to a $60 non-refundable cancellation fee. No refunds will be made for cancellations made less than two days prior to the seminar.

No Refunds for These Items

Hardware

Policy last updated April 2007